Privacy Policy
Your privacy matters. Here is exactly how we protect it
Last updated: 2026-07-15
Our Privacy Promise
Simple version: We only collect what we need to provide great hosting, we never sell your data, and you can delete everything at any time.
What Information We Collect
Account Information:
- Email address for login and updates
- Username and password stored securely
- Billing information processed by payment partners
- Support tickets and communication history
Service Usage Data:
- Server performance metrics
- Basic usage statistics
- Error logs and crash reports
- Login times and IP addresses for security
What We Do Not Collect:
- Your game world data or player information
- Private communications beyond support interactions
- Advertising tracking data
How We Use Your Information
Service Delivery:
- Providing and maintaining your services
- Processing payments and managing your account
- Troubleshooting technical issues
- Sending important service notifications
Service Improvement:
- Analyzing usage patterns to optimize performance
- Identifying and fixing bugs
- Planning new features based on user needs
Security & Compliance:
- Preventing fraud and unauthorized access
- Meeting legal requirements
- Protecting against abuse and violations
Data Storage & Security
Where Your Data Lives:
- Servers in secure data centers
- Data encrypted in transit and at rest
- Regular security updates
- Access limited to authorized personnel
How Long We Keep It:
- Account data: as long as your account is active
- Billing records: 7 years
- Server logs: 30 days
- Support tickets: 3 years
Your Rights & Controls
Access
Request a copy of your data
Update
Change account information anytime
Delete
Remove your account, support tickets, and server logs unless retention is required by law or for security, fraud-prevention, or operational reasons
Export
Download service data and backups
Restrict
Limit how we process your information
Cookies & Consent
We use a strictly necessary authentication cookie named remember_token to keep signed-in users authenticated and protect access to their accounts. It expires 90 days after the latest authenticated request and is revoked when the user logs out. Because this cookie is necessary to provide the requested account service, it cannot be disabled through the consent banner.
Optional preference, statistics, and marketing technologies are blocked until you choose the relevant category in the Cookiebot consent banner. You can reject optional categories and still use the website and panel, or change and withdraw your consent later using Cookiebot's privacy control.
Cookie declaration
Contact & Updates
Questions about privacy? Contact our support team and we will help you understand any part of this policy.
We will notify you of significant privacy policy changes in advance.